Northwest Imports

John Rossmiller 2 months ago

5 stars I had an excellent first experience with Northwest Imports. I recently purchased a 2014 Porsche Boxster S and brought it to Northwest for a baseline inspection and service after an independent PPI. Bob and the crew were outstanding. They reviewed my service records, inspected the car carefully, communicated clearly, and helped me prioritize what actually needed attention versus what could simply be monitored. They performed an oil service, PDK fluid service, and coolant pressure test, and confirmed the car was in excellent condition with no unnecessary upselling. What impressed me most was their honesty. I asked about replacing the battery because of its possible age, and Bob told me it tested well and replacing it now would basically be taking my money. That kind of candor builds trust quickly. Bob and the team were professional, thorough, and clearly experienced with Porsche service. They also took the time to discuss the convertible top operation and gave practical advice rather than pushing unnecessary diagnostic time. I left feeling confident that I had found the right local shop to help maintain the car. Highly recommend Northwest Imports.

Kenneth Horton 3 months ago

We had a lot of maintenance needed to be done on a family member’s 2007 Honda Accord. Called NW Imports got a day and time bring in the car. They checked everything out, gave us details of what needed to be done, prioritized each item in four or five categories of importance, and priced each. We had all the work done and the car now drives great, runs smooth and they even saved us money off their original quote! Also we had a quote from the dealer and they beat that price a lot! Work done on time and stayed in touch with us throughout!

Karen Hookstra 3 months ago

I had an outstanding experience with Northwest Imports, and I especially want to recognize my service advisor Ross for his exceptional customer service. Ross was professional, knowledgeable, and incredibly thorough. He took the time to educate me about my vehicle, explaining everything in a way that was easy to understand and ensuring I felt informed and confident about the service being performed. His expertise, honesty, and communication made the entire process seamless and stress-free. If you're looking for a Service Team that values transparency, professionalism, and customer care, I highly recommend Northwest Imports! Thank you, Ross and Northwest Imports, for exceeding my expectations! Karen Hookstra

David Zimmermann 4 months ago

The most knowledgeable and trustworthy import auto repair shop in Austin! Northwest Imports is an absolute find for any owner of a European or Asian import vehicle in Austin. The level of specialized expertise here is truly impressive and the team has an in depth understanding of import vehicles that is very hard to come by anywhere else in the city. My car was diagnosed and repaired quickly, efficiently and at a price that was completely transparent and very fair. The staff is honest, communicative and genuinely invested in delivering the best possible outcome for both you and your vehicle. There were no unnecessary upsells and no surprises just straightforward and exceptional workmanship from start to finish. Northwest Imports has my complete trust and is the only shop I will ever bring my import vehicle to in Austin!

mikerupe85 5 months ago

I had a fantastic experience at Northwest Imports. Bob and the team really went above and beyond while working on my S2000. They were extremely thorough with the car and took the time to make thoughtful recommendations to ensure everything was performing exactly as it should. What stood out most was their attention to detail and clear communication throughout the process—I always felt informed and confident in the work being done. It’s not easy to find a shop you can fully trust with a car like this, but they’ve definitely earned mine. I’ll absolutely continue bringing my car here for anything, big or small. Great experience all around.